The GDPR (General Data Protection Regulation) is an important piece of legislation designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation became effective and enforceable on the 25th May 2018.
The California Consumer Privacy Act (CCPA), enacted in 2018, creates new consumer rights relating to the access to, deletion of, and sharing of personal information that is collected by businesses.
At Iconosquare, protecting our user’s data is a core priority and we do everything we can to ensure we are compliant with all laws about personal data.
GDPR
General Data Protection Regulation
What is the GDPR/CCPA?
What are we doing at Iconosquare?
We have a dedicated team in-house and are regularly consulting with our lawyers to ensure our user’s data is protected to the best of our ability.
Our in-house support team also treats all requests regarding data export, update or deletion with the utmost importance.
Do we sell your data?
No, at Iconosquare we believe personal data is exactly that, personal, so we’ll never sell it to anyone. Same thing for the data from your social profiles, it is only used for your Iconosquare account and not transferred anywhere else.
Only Iconosquare employees can access your data for support and billing purposes.
What are your rights?
As stated above, your data is your property and you can ask us for access to it at any time. You can also make the following requests about data, regardless of if the law requires us to or not.
- Ask for an export of your personal data
- Ask us to correct any inaccurate personal data we can hold
- Ask to completely delete your personal data
- Ask us to stop using your personal data for non-mandatory processes that are not crucial to your using the Iconosquare platform
- Ask us to delete the personal data we hold from people who have had any interaction with your social profiles on their behalf
To summarize, we will always try to find the best solution for any request you might have regarding any personal data we hold.
If you have any requests regarding personal data, please write an email to help@iconosquare.com and we will help you.
Do you need to sign a Data Process Agreement?
Please follow the link to our DPA, you can directly sign it on the platform by clicking here.
Which external services does Iconosquare use?
| Company name | Website address | Service | Task performed |
|---|---|---|---|
| Amazon Web Services | https://aws.amazon.com/fr/ | Amazon Web Services | Network and Infrastructure |
| Intercom, Inc. | https://www.intercom.com | Intercom | Messaging for the customer success and support |
| The Rocket Science Group LLC | https://mailchimp.com/features/landing-pages/ | Mailchimp | E-mail marketing |
| PayPal (Europe) S.a.r.l. et Cie, S.C.A. | https://www.braintreepayments.com/ | Braintree | Billing service |
| Mixmax | https://mixmax.com | Mixmax | Sales & Marketing communication |
| Hotjar ltd | https://www.hotjar.com | Hotjar | Data collection and analysis |
| Pendo.io, Inc. | https://www.pendo.io/ | Pendo Insights & Guidance | Data collection and analysis, in-platform messaging |
| Pendo.io, Inc. | https://www.pendo.io/product/feedback/ | Pendo Feedback | User feedback collection and analysis |
| Google LLC | https://analytics.google.com/ | Google analytics | Data collection and analysis |
| Google LLC | https://ads.google.com/ | Google ads | Marketing promotion |
| Google LLC | https://mail.google.com/ | Gmail | Messaging service to contact the users |
| 2NDSITE Inc. | https://www.freshbooks.com/ | Freshbooks | Billing service |
| https://www.facebook.com/business/marketing/facebook | Facebook Ads | Marketing promotion | |
| Slack Technologies | https://slack.com/ | Slack | Internal communication for support service |
| PartnerStack Canada Inc. | https://www.partnerstack.com/ | PartnerStack | Referral program |
| Lookback Group, Inc | https://lookback.io/ | Lookback | User interview |
| SurveyMonkey Inc. | https://www.surveymonkey.com/ | SurveyMonkey | Survey creation |
| TYPEFORM SL | https://www.typeform.com/ | Typeform | Survey creation |
| ActiveCampaign, LLC. | https://www.activecampaign.com/ | ActiveCampaign | E-mail marketing |
| Paddle.com Market Limited | https://paddle.com/ | Paddle | Billing service |
| 200OK LLC | https://www.profitwell.com/ | Retain | Messaging system for billing |
| DocuSign, Inc. | https://www.docusign.com/ | DocuSign | Electronic signature |
Find more information on GDPR and CCPA
- Take a look at the full breakdown of the GDPR here. (https://gdpr-info.eu/)
- Read the Guide to the General Data Protection Regulation. (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/)
- See the complete Regulation of the European Parliament and of the Council here.(http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32016R0679&from=FR)
- Find more information about CCPA here (https://oag.ca.gov/privacy/ccpa)
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Contact information
If you have any questions related to GDPR or CCPA, send us an email to legal@iconosquare.com or write us at:
Iconosquare - GDPR request
12 rue Armand Barbès
87000 Limoges
FRANCE
If you have any requests regarding personal data, please write an email to help@iconosquare.com and we will help you.