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Customer support - FAQ

My payment has been declined, what does it mean?

If you’ve received an email stating your payment has been declined, it means we weren’t able to process it with your current payment method.

This payment decline may be due to several reasons:

  • Insufficient funds on your bank account
  • Expiration of your payment method
  • Blocked payment on your bank’s side
  • Blocked payment on PayPal’s side
  • Etc.

In order to let us process your payment so you can keep getting access to your analytics, you can contact your bank to know why your payment has been rejected, or click here to find out how to edit your payment information.

Looking for more information?
My payment method has been declined. How can I find out for which of my plans this was for?

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