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Customer support - FAQ

How can I remove the pop-up on the Scheduler?

In order to remove the pop-up asking you to download our iOS or Android app, you need to:

  • Download the latest version of the Iconosquare app (free with your subscription) from the Apple Store or the Google Play Store
  • Make sure that you have activated all the notifications for the Iconosquare app. Here is an Apple support link explaining how to do this on your iOS device:
    https://support.apple.com/en-us/HT201925 (Android phones will have different instructions depending on the make & model of the phone.)
  • After you've activated all the notifications, click the little white refresh arrow at the bottom of the menu on the left-hand side of the app: arrow at the bottom of the menu on the left-hand side of the app:​​

 

**If you're still having issues with the pop-up refusing to disappear, please sign out of your Iconosquare account on the App and sign-in again. If you've got an iOS device, try killing the app and relaunching it, then hitting the refresh arrow again.**

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