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Customer support - FAQ

How do I re-authenticate my Facebook Page on my Iconosquare account?

Once you grant us access to your profile, Facebook gives us your "token"  which allows us to calculate your data.

Sometimes this token expires due to

  • a change of password
  • a login from an unusual location
  • a change in your Page Role on your Facebook Business Page
  • an unspecified reason relating to Facebook's security measures, which we don't have information about

which logs you out from Facebook. When you're logged out, you need to re-authenticate your account so we can continue to calculate your data.

You will find more information over here:

To re-authenticate, you need to:

If this doesn't work the first time around, it may be due to a cookies issue, so you should try again in a private browser such as Google Chrome Incognito Mode!

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