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Customer support - FAQ

How can I change my password?

If you've forgotten your password, you can click the 'Forget your password?' link at the login screen to receive a reset password link via email. 

If this doesn't work or you don't receive the email, please contact us at

You can also change your password from within your account:

  • Click on the My Account cog in the bottom left hand corner
  • Click 'Settings' --> 'Security'
  • Enter your old password, your new password, and confirm your new password in the relevant boxes
  • Click 'Save'

Note: Your password must contain at least 8 characters, which must include at least one letter and one number. 


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