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Customer support - FAQ

How do I stop receiving email reports or cancel a scheduled report?

If you no longer want to receive a report via email, here's what to do:

  • Head to the Reports section
  • Click on the pencil icon next to the report you want to edit
  • Remove your email address from the "Recipient(s)" field
  • Click Save

The report will now be generated and a download made available under the "Exports and reports history" section, but you will no longer receive the report to your inbox 🙂.

Or, if you want to delete a report completely so that the report itself is no longer generated, just click on the bin icon next to the report under "Scheduled exports and reports".

You can also delete multiple reports in one go, by using the filters to select the report type (eg. Weekly), and then clicking the bin icon to bulk delete all scheduled reports of that type:

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