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Customer support - FAQ

Why haven't I received my notification to post?

Not receiving Android notifications can be due to:

  • The fact that the user is logged out from the app
  • User's phone being turned off/on standby mode
  • Notifications being turned off
  • Phone not being connected to wifi/network 

Failure to receive iOS notifications can be due to:

  • The fact that the user is logged out from the app
  •  Phone not being connected to wifi/network
  • Notifications being turned off/do not disturb mode
  •  It can be a problem on Apple's side - we send the notifications directly to Apple, but if Apple fail in sending it to you, then you won't be able to receive it on your phone.
  • It can be due to the fact that you're corrected to a firewall. To prevent this issue, you can check this Apple link: https://support.apple.com/en-us/HT203609
 
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