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Customer support - FAQ

How can I schedule a media directly from the app?

In order to schedule directly from the app, you need to:

  • Click on the Schedule section at the bottom of your left side menu.
  • You'll be taken to your calendar and list of scheduled posts. Click on the blue "+" then select whether you'd like to schedule a single image post, Carousel, or Story.
  • To add a media from your phone library, click on the Phone option and accept the requested authorization to let us access your Phone Library.
  • To add a media from your Media Library on Iconosquare, click on the Library option.
  • You can filter the displayed media by labels if you click on the Filter by labels button in the top right corner of your screen.
  • After selecting your media from your Media Library/Phone Library, the photo will pop up as a Preview. You can also take a picture directly from your phone by clicking on Take Photo.
  • Make sure to click on OK in order to authorize us to access your phone camera.
  • Preview the picture you've just taken, click on Retake to take a new one or on Use Photo if you're happy with it.
  • Click on the Next button in the bottom right corner of your screen if you're ready to schedule it.
  • Enter your caption and choose the time and date you want to post.
  • If your post is a single image media that is eligible for our auto-posting feature, you will be able to choose whether you would like this photo to be automatically posted to Instagram!
  • When you're done, click on the blue "Schedule" button (or you can save the post as a draft).

 

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