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Customer support - FAQ

Help! I have to re-authenticate my Instagram profiles every day on Iconosquare

If you log into Iconosquare every day and see this error message and the link to re-authenticate your account, here's what to do about it. 



1. First, re-authenticate your account as normal by clicking on the link:



2. Next sign into your Facebook profile. Go to Settings --> Business Integrations, click the box next to Iconosquare and select 'Remove'.


3. Return to the Social Profiles section of your Iconosquare account. Click 'I have changed my Instagram password' under your social profile. This will allow you to re-authenticate all of your Instagram Business Profiles). This will refresh your access token and hopefully solve the constant re-authentication requests!


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