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Customer support - FAQ

Help! I have to re-authenticate my Instagram profiles every day on Iconosquare

If you log into Iconosquare every day and see this error message and the link to re-authenticate your account, here's what to do about it. 

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1. First, re-authenticate your account as normal by clicking on the link:

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2. Next sign into your Facebook profile. Go to Settings --> Business Integrations, click the box next to Iconosquare and select 'Remove'.

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3. Return to the Social Profiles section of your Iconosquare account. Click 'I have changed my Instagram password' under your social profile. This will allow you to re-authenticate all of your Instagram Business Profiles). This will refresh your access token and hopefully solve the constant re-authentication requests!

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