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Help! I can't verify OR re-verify my Instagram Business Profile

**The steps in this article will take 7-10 minutes to complete.**

We’re aware of users having issues with verification & re-verification of their Instagram Business Profiles on our platform. If you already have Instagram Business Profiles added to your account, then this is because Facebook is failing to update the list of Facebook Business Pages you proved you were Admin of when you first did this.

There are two scenarios:

Scenario 1 - verifying your Instagram Business Profile for the first time

Scenario 2 - re-verifying your Instagram Business Profile (if this is you, scroll down!)

SCENARIO 1 - Verifying your Instagram Business Profile for the first time

You've just added your Instagram Business Profile and need to verify it on Iconosquare to use the platform, or you've had a Business Profile for a while but haven't verified it yet on Iconosquare.

LEVEL 1 TROUBLESHOOTING

IMPORTANT: If you are an Admin of your Facebook Business Manager, unfortunately this does not mean you are automatically an Admin of the Business Page connected to your Instagram Business Profile. 

Note: If you can see Instagram Insights on your iOS or Android Instagram app, unfortunately this does not mean that you have Admin access to the Business Page. In most cases, it means that someone else at your organization has previously converted your Instagram account to a Business Profile and simply given you the login details.

Here is how to check if you are an Admin of the Business Page you are trying to link to Iconosquare:

STEP 1: Please open pro.iconosquare.com in one tab, and open a new tab in your browser and sign into your Facebook personal profile (ex. www.facebook.com/john.smith) in this new tab. Then click this link: https://www.facebook.com/pages/?category=your_pages

STEP 2: Please select the Business Page you believe you have Admin access to. Next, click SETTINGS on the top right hand side, and then Page Roles on the left side. Scroll down; if your personal profile is not listed under ADMIN, unfortunately you are not an Admin of that Page. You'll need to contact one of the other Admins to grant you access. Once you have been granted Admin access, you should be able to try linking to Iconosquare again!

If your personal profile is listed next to ADMIN, then please proceed to Step 3...

STEP 3:  Please open the Instagram App on your iOS on Android phone. Next, click "Edit Profile" on your profile page, and under "Business Information" the associated Facebook Business Page should be listed next to 'Page'.  Tap here to see the list of Pages you manage and to ensure that the correct Facebook Business Page appears with a check-mark next to it. If the checkmark is on a different Page, please select the correct Page to fix the problem. If the check-mark is on the correct Page, tap it again. If there are no Pages listed (or the correct Page is not listed), then unfortunately Facebook believes that you do not have Admin access to this Business Page.

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STEP 4: If there are multiple Admins listed but verifying still doesn't work for you, ask the other Admins to try verifying instead. They'll need to be logged in with their own Facebook profile and your Iconosquare account. 

LEVEL 2 TROUBLESHOOTING

If none of the Admins can verify, then it's possible that you may have used Iconosquare before and still have some 'old' permissions enabled on your Facebook. Here's how to check, and remove them if necessary:

You received an email that one of your Instagram Business Profiles has been disconnected from Iconosquare. Now you are to trying to reverify it by clicking on the red link in the Social Profiles section, but you keep receiving an error. 

LEVEL 1 TROUBLESHOOTING

IMPORTANT: If you've already verified your Instagram Business Profile on Iconosquare, then it means at some point you were the Admin and you owned the token. But it's possible that a password change or change in the Page Roles section of your Facebook Page could have changed your Admin status, so the first thing to do is check again! 

Here is how to check if you are an Admin of the Business Page you are trying to link to Iconosquare:

STEP 1: Please open pro.iconosquare.com in one tab, and open a new tab in your browser and sign into your Facebook personal profile (ex. www.facebook.com/john.smith) in this new tab. Then click this link: https://www.facebook.com/pages/?category=your_pages

STEP 2: Please select the Business Page you believe you have Admin access to. Next, click SETTINGS on the top right hand side, and then Page Roles on the left side. Scroll down; if your personal profile is not listed under ADMIN, unfortunately you are not an Admin of that Page. You'll need to contact one of the other Admins to grant you access. Once you have been granted Admin access, you should be able to try linking to Iconosquare again!

STEP 3:  Please open the Instagram App on your iOS on Android phone. Next, click "Edit Profile" on your profile page, and under "Business Information" the associated Facebook Business Page should be listed next to 'Page'.  Tap here to see the list of Pages you manage and to ensure that the correct Facebook Business Page appears with a check-mark next to it. If the checkmark is on a different Page, please select the correct Page to fix the problem. If the check-mark is on the correct Page, tap it again. If there are no Pages listed (or the correct Page is not listed), then unfortunately Facebook believes that you do not have Admin access to this Business Page.

  • ezgif-6-e4ca04472944.gif

STEP 4: If there are multiple Admins listed but verifying still doesn't work for you, ask the other Admins to try verifying instead. They'll need to be logged in with their own Facebook profile and your Iconosquare account. 

LEVEL 2 TROUBLESHOOTING

If none of the Admins can verify, then you can very easily refresh the list of Facebook Business Pages we have access to by following these steps.

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