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Customer support - FAQ

Why is my hashtag counter showing that I’ve used up more hashtag queries than I have?

If the same Instagram @handle is connected to two separate Iconosquare accounts who are not team members, then unfortunately, under Instagram’s limitations, there is no way for us to give each user their own individual 30 hashtag allowance. This means you will be sharing your allowance with however many other accounts are connected to your social profile.

If you have multiple team members connected to your Iconosquare account with access to individual social profiles, you are sharing your allowance with them on the social profiles concerned.

You'll be able to see how many hashtag queries you have left here: https://pro.iconosquare.com/hashtagsummary

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