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Customer support - FAQ

What's changing in the Conversations feature?

You may have noticed some exciting changes to the Conversations feature on Iconosquare! 

  • We're now displaying your comments so that they're organised by descending date and no longer by media/post. Kind of like your inbox!
  • We now display comments as comment threads, both in the Conversations tab and the Media Viewer. Yay!!
  • You can delete comments again! Instagram decided to give us back this feature.
  • Until now, we were operating under an API limitation which meant we could only retrieve 100 of your comments every 5-10 minutes, so if you received more than 100, we'd miss some. Now, your comments will appear in real time, so you'll be able to see them all! 
  • You can no longer download comments from the Conversations feature, but you can do this from the Media Viewer.


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