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Customer support - FAQ

What photo and video formats does Iconosquare accept on Instagram, Facebook and Twitter?


Facebook and Instagram supported formats

You can upload and schedule photos of up to 15MB and videos up to 150MB.

Accepted video formats are .avi,.mp4,.3gp,.3g2,.webm,.mkv,.m2v,.m4v,.mov. 

To use our automatic posting function, media must meet the following criteria:

Single image:

Maximum file size: 8MB
We support JPEG, PNG, BMP, and non-animated GIFs
Must be within a 4:5 to 1.91:1 aspect ratio range
Minimum resolution: 150x150 (lower resolutions will be scaled up to the minimum)
Maximum resolution: 1920x1080 (higher resolutions will be scaled down to the maximum)


Container: MOV or MP4 (MPEG-4 Part 14), no edit lists, moov atom at the front of the file.
Audio codec: AAC, 48khz sample rate maximum, 1 or 2 channels (mono or stereo).
Video codec: HEVC or H264, progressive scan, closed GOP, 4:2:0 chroma subsampling.
Frame rate: 23-60 FPS.
Picture size:
Maximum columns (horizontal pixels): 1920
Minimum aspect ratio [cols / rows]: 4 / 5
Maximum aspect ratio [cols / rows]: 16 / 9
Bitrate: VBR, 5Mbps maximum
Duration: 60 seconds maximum, 3 seconds minimum
File size: 100MB maximum


Supported Twitter formats

Image specifications

Supported image media types: JPG, PNG, GIF, WEBP

Maximum file size: 5 MB

For multi-image posts, you can schedule up to 4 images at a time.

GIF specifications (animated)

Maximum file size: 15 MB

Maximum resolution: 1280 x 1080 (width x height)

Maximum number of frames: 350

Maximum number of pixels: 300 million

Video specifications

Maximum file size: 512 MB

Maximum frame rate: 60 FPS

Dimensions: Between 32 x 32 and 1280 x 1024

Duration: Between 0.5 and 140 seconds

Aspect ratio: Between 1:3 and 3:1


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