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Customer support - FAQ

How can I manage my comments within the Facebook Media Viewer?

You can now respond to, translate, delete and mark comments from the Media Viewer, just like you do in the Conversations feature! 

To do this, you will first need to switch from the Stats to Comments:

  • Use the toggle to switch between "All" & "Unread" comments
  • Click on the Trophy icon to access the Random Comment Picker tool
  • Mark any unread comments as read by clicking the tick icon on the right-hand side.
  • Click on the Export icon, to receive an export via email of comments from the post


Please note, comments exports are limited to a maximum of 300,000 comments.

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