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Customer support - FAQ

How can I schedule a Facebook post?

How does it work?

To schedule an automatic post, please follow these steps:

  • Click on the 'Publishing' tab within the main menu and select 'Scheduler'.
  • Click on 'New post' near the top right of your screen, or click on the space within the calendar where you'd like to post.
  • Select the type of post you wish to schedule - you can choose from Status, Images (up to 10 at a time) or Video.

  • If scheduling images or a video, upload or select media from your Media Library, and for videos, you can also select a thumbnail:

  • You can then add your caption as normal (you can mention other Facebook pages here), and for single-image posts and status posts, you can also add a geolocation!
  • If you have your the post validation security measure switched on, you'll need to validate your automatic post through the app to ensure it posts automatically.
  • As long as your media fits all the specs*, your post will then be published automatically to Facebook!

 

 

*Images must follow these specifications:

Maximum file size: 15Mb for images or 150Mb for videos
We support JPEG, PNG, BMP, and non-animated GIFs
Must be within a 4:5 to 1.91:1 aspect ratio range
Image size: 500px by 500px minimum. Recommended: 1080px by 1080px

Which plans include Facebook scheduling?

This feature is available on the STARTER, PRO, ADVANCED and AGENCY plans, and you must have a Facebook page in order to have access to it.

Can I schedule a Facebook post through the Android/iOS apps?

It's now possible to schedule Facebook posts via the iOS app! The same functionality will be available on the Android app very soon.

Can I schedule a non-automatic post for Facebook?

No, all posts will be published to Facebook automatically.

Can I mention another Page in the caption?

Yes! It's now possible to mention another Facebook page in the caption of your post - learn how to do this here! Please note, it's not possible to mention personal Facebook profiles, only pages.

 

NB: When scheduling posts one after the other please make sure that there is at least a 5 minute interval between posts. Otherwise the posts may post out of the order that you had envisaged.

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