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Customer support - FAQ

Product Updates: February 2019

The Facebook Scheduler has arrived 🎉

Now you can schedule your Instagram and Facebook posts using one platform and we know it’s going to save you some time! Schedule status, image and video posts to your Facebook page and get a preview of what the post will look like in advance using the Preview button.

We’re really excited about this one!

Custom Dashboards are here 🛠️

You can now create your own customized view of the performance metrics most important to each of the social profiles or brands that you manage.

  • Create a unique dashboard for every social profile for both Instagram and Facebook.
  • Quick and easy to build using drag and drop to bring widgets into the dashboard and then save for future reference.
  • Use the datepicker to display performance for a specific time period.

This feature is exclusively for our Advanced and Agency users. Build your custom dashboard now!

Improvements to our social listening tools 👂

You can now see comments that your social profile has been mentioned in as part of the My Tags feed. This means that the feed now displays all posts where your profile is

  • Mentioned in the caption
  • Tagged in the photos or;
  • Mentioned in the comments!

You will also notice that the username attached to the post where you were mentioned now displays as well - yay!

Note: The My Tags Feed is available for users on an Advanced or Agency plan only. Usernames are only available for media where you’re mentioned after February 21 2019.

 

Got a great idea for Iconosquare? 💡

We want to know what you need from Iconosquare! Click the 💡 icon in the main menu at any time to leave suggestions about what you'd like to see next in Iconosquare. You can upvote existing ideas and leave comments on them as well.
 
Check the status of your suggestion or read comments from our team by filtering by "My Ideas"

Check it out

 

Filters in the Scheduler 🌟

We now have three different filters within the Scheduler:

  1. Best times to post: Understand when to post to get the most engagement from your followers
  2. Social Media Calendar: An overview of all of the hashtag-worthy events coming up that you and your brand could get involved in to reach out to new audiences.
  3. Followers Online: Know when your followers are online and adjust your posting schedule accordingly

Turn these on or off by selecting them from under the Filters dropdown. Check them out in the Scheduler.

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