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Customer support - FAQ

Product Update: March 2019

📈 Industry Benchmarks*

Now you can compare the performance of your Instagram profiles to the Industry that you're in! Understand how you're performing across a range of metrics like:

  • Engagement rate
  • Reach
  • Follower growth
  • Instagram Stories performance
  • + more!

Note: Industry benchmarks are made up of Iconosquare customer data. Your industry is aligned with the industry you selected on Facebook. Data is based on the last 30 days

* Available for users on PRO plans and higher - upgrade now to access these + more! Find out more about these plans here.

 

🔗 Links now available in Instagram Stories

You can now add links to your Instagram Stories when you are Scheduling them in the Scheduler.

When setting up your post, simply add the link you'd like to include into the Link box and then copy and paste into your Story at the time of publishing - easy!
Note: links are available for profiles with 10k or more followers

Schedule an Instagram Story now!

 

👤 Changes to the "Manager" role in Iconosquare

We've updated the "Users and Roles" function so that now users with the Admin role in an Iconosquare account can select which profiles users with the "Manager" role have access to (previously they were automatically given access to every profile).

 

👂 Mentions analytics*

Get a deeper understanding of your brand or social profile mentions on Instagram.

Understand how often your profile is mentioned, how you're mentioned (tagged in the photo or mentioned in the caption or comments), the type of posts your mentioned in most (photo, video, carousel or story), your mentions history and a live mentions count so you can see spikes or trends in mentions frequency as they happy!

* Available for users on Advanced or Agency plans only - upgrade now to access these + more! Find out more about these plans here.

 

📋 PDF reports for Facebook*

We know how useful our PDF reports for Instagram have been so we're excited to launch PDF reports for Facebook!

Now you can schedule regular PDF reports for your Facebook page/s and have them sent directly to your inbox, the inboxes of your team, manager or clients.

To create a PDF report, click into your Facebook page in Iconosquare and then select Exports and Reports from underneath the Analytics section of the menu. Next click "Create new report" and select PDF from the dropdown.

* Available for users on Advanced or Agency plans only - upgrade now to access these + more! Find out more about these plans here.

 

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