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Customer support - FAQ

How can I access analytics for my Tags and Mentions?

Access analytics for your tags and mentions using the Mentions tab!

This feature is available for ADVANCED and AGENCY users, and can be found under Listening -> Mentions.

What's included?

This feature allows you to view the number of mentions in captions, comments, and tags in posts you have received from other business profiles during a given time period, as well as view the most recent media where you have been tagged/mentioned.

You'll be able to see a breakdown of the type of tags/mentions you've received, as well as a breakdown of the media type. You can also check the number of times your social profile is being mentioned in captions and comments in real-time!​

 

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Can I get historical data for my mentions and tags?

​We're able to start tracking your mentions data on the date you add your Instagram profile to an active plan on Iconosquare. This means that if you start a trial on Iconosquare today, data will be available from today onwards. The earliest available data in this section is from 15th March 2019, so there is no historical data available prior to this date in any case.

Can I reply to the media?

It's not currently possible to reply to mentions, we're working on adding this functionality in the future though!

Are mentions in Stories included in this section?

Mentions in Stories are not currently included, as this data isn't available on the Instagram API.

 

 

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