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Customer support - FAQ

How do I use the Random Comment Picker Tool for contests?

If you're on the PRO, ADVANCED or AGENCY plan (or trial), you may have noticed a new icon located under the Comments view within the Media Viewer:

This is our brand new Random Comment Picker Tool, which selects comments from your media on a random basis, based on the criteria which you set - perfect if you're running a contest! This is available for both Instagram and Facebook.

 

So, how does it work?

  • Open your post in the Media Viewer, and click on the trophy icon, as shown in the screenshot above
  • This will then open up the tool, where you can enter your criteria:

 

  • Select whether or not you want a set deadline (only users who comment prior to the deadline will be included)
  • Select whether you want unique comments only (this will cause multiple entries to be discarded)
  • Choose the number of winners (up to 5)
  • Decide whether a hashtag needs to be included in the comment - if so, simply type the hashtag and hit Enter to save the hashtag
  • Select the number of mentions required in the comment (if required). For example, the comment must include 2 @ mentions.
  • Once you've set the criteria for your contest, click "Start".
  • If your post has less than 1000 comments, the winning comment/comments will then be displayed at the top of your comments within the media viewer:

  • For posts with more than 1000 comments, the names of the winners will be sent to you via email, rather than being displayed within the media viewer.

 

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