Articles in this section
- Help! My automatic posts aren't being published automatically
- I'm getting an error message while trying to schedule a media for auto-posting, what does this mean?
- I keep getting an automatic publishing error!
- Everything you need to know about validating your automatic posts through the app
- How can I disable the notifications asking me to validate my auto-post?
- Which media can I post directly to Instagram with automatic posting?
- How can I stop automatic posting to Instagram?
- Scheduler Error Codes
- Auto-posting security: everything you need to know about our post validation process
- How can I select a thumbnail for my video post?
- First Comment and Reply to Comment issues for Instagram
- How to create and use Saved Captions and Hashtag Lists
Scheduler Error Codes
Below is a list of error codes that we receive directly from Instagram or Facebook when attempting to schedule auto-posts on your behalf:
ERROR -2: TIMEOUT - Instagram or Facebook has canceled this operation due to the amount of time it took to complete the request. Please wait a few mins and try again. If the error persists, it is possible there is a server issue on their side. (You will still be able to schedule for non-automatic posting.)
ERROR -1: FATAL: - This request is a generic error coming from Instagram or Facebook which provides no further information. Your account is temporarily blocked from using the auto-publishing feature. Usually, this error resolves itself within 2 days. If you are receiving this error after 2 days, and your already scheduled posts are also failing to auto-post, please contact our support. (You should still be able to schedule for non-automatic posting)
ERROR 1: UNKNOWN ERROR OCCURRED: Either Instagram or Facebook is experiencing temporary issues. Please do NOT attempt to schedule this post too quickly again. It is possible your profile is being rate-limited and Instagram thinks you are using the feature too quickly or too frequently. Please see this FAQ specifically (here)
ERROR 2: AN UNEXPECTED ERROR HAS OCCURRED: - Either Instagram or Facebook is experiencing temporary issues. Please try your request again later, or schedule for non-automatic posting in the meantime.
ERROR 4: Instagram has restricted this post from certain activity to protect the IG community. Please post manually and contact Instagram if you feel they made a mistake.
ERROR 25: The Instagram account is restricted. Please log into your Instagram app and follow the security steps before attempting to publish again.
ERROR 28: ACTION TIMEOUT: - Currently Instagram or Facebook server cannot complete the request. Please wait a few mins and try again. If this persists for longer than a few hours, please contact our support.
ERROR 100: Cannot use more than 20 tags per created media. Please reduce the number of tags and try again.
ERROR 190: ERROR VALIDATING ACCESS TOKEN: Either you or your Iconosquare Admin/Manager has changed their Facebook password, or Facebook has invalidated our access. If you are a Team Member, please contact your Iconosquare Admin to correct this error. If you are an Iconosquare Admin or Manager, please visit the Data access page here: https://pro.iconosquare.com/socialprofiles#/data
ERROR 368: TEMPORARY ACCOUNT BLOCK BY INSTAGRAM - Unfortunately Instagram has blocked your account from using auto-posting at this time. The block is usually temporary, and you should be able to use this feature again in a couple of days. This might also affect previously scheduled posts from not auto-posting as well. You should be able to post using non-automatic posting. If the issue persists longer than 2 days, please contact our support. (Note: using Iconosquare has not blocked your account, but another action you have taken has caused Instagram's systems to flag your account)
ERROR 36004: The submitted image's caption was too long. The maximum number of characters permitted for a caption is 2200. Please submit media with a shorter caption.
ERROR 9004: The media could not be fetched from the supplied source. Please re-upload your media to the media library and try again.