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Customer support - FAQ

Platform Status Page

You can check our status page here for any current platform issues.

 

February 1st

  • Some users may be missing data for their recent Instagram feed posts (between January 28th and February 1st). This issue has been resolved as of today, so the data should now be showing on your account. If you downloaded any reports during this period, we recommend generating them again, to ensure that all recent data is included.
  • Some users may be missing data for their recent Instagram Stories (between January 26th and January 31st). This issue has now been resolved, however, due to the fact that Instagram Stories are only available for 24 hours on Instagram, we are unfortunately unable to recover any missing Stories. We apologize for the inconvenience caused by this.

 

January 29th 2021

The issue relating to Facebook page fan growth has now been resolved.

 

January 26th 2021

Due to a technical issue, you may notice that you are missing Instagram Stories data on your Iconosquare account, between January 21st 2021 and January 25th 2021. This issue has now been resolved, so any Stories published after 9am on January 25th will be available on your Iconosquare account. 

Any Stories published between January 21st 2021 and January 25th 2021, unfortunately, cannot be recovered. We're really sorry for the inconvenience caused by this issue. 

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