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Customer support - FAQ

Reply to your Mentions from within Iconosquare!

We are excited to be able to give users the ability to reply to mentions in the caption or comment of an Instagram post directly from within Iconosquare!

 

For users on our Advanced and Agency plans, this now makes social listening and engaging with your audience even easier. 

 

There are three ways to do this:

  1. Via the new Mentions tab within Conversations



  2. By clicking into media listed within the Mentions analytics page and hovering over the date under where you’re mentioned - a “Reply / Translate” option will appear
  3. By clicking into media listed within your My Tags / Mentions feed and hovering over the date under where you’re mentioned - a “Reply / Translate” option will appear

 

Note that mentions displayed will only include new mentions, not historical ones!

 

If you’ve got any questions, check out our FAQs here or speak to one of our friendly Customer Success team!

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