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Customer support - FAQ

How can I select a thumbnail for my video post?

When scheduling a video auto-post for your Instagram profile or Facebook page, the process of selecting the thumbnail is now much smoother, thanks to our new thumbnail selection tool!

When creating a post, after selecting your video file, click on the "Thumbnail" icon, then use the slider to select the frame you'd like to use as the video thumbnail. Alternatively, you can type in the time you'd like to use for the thumbnail (HH:MM:SS). 


Please note, for Instagram, this option is only available when scheduling a video for auto-posting. Please see below the specifications for auto-posting videos to Instagram:

Container: MOV or MP4 (MPEG-4 Part 14), no edit lists, moov atom at the front of the file.
Audio codec: AAC, 48khz sample rate maximum, 1 or 2 channels (mono or stereo).
Video codec: HEVC or H264, progressive scan, closed GOP, 4:2:0 chroma subsampling.
Frame rate: 23-60 FPS.
Picture size:
Maximum columns (horizontal pixels): 1920
Minimum aspect ratio [cols / rows]: 4 / 5
Maximum aspect ratio [cols / rows]: 16 / 9
Bitrate: VBR, 5Mbps maximum
Duration: 60 seconds maximum, 3 seconds minimum
File size: 100MB maximum

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