Customer support - FAQ
Instagram Analytics
Discover your analytics, your Instagram Business Insights, and your tracked Hashtags and Competitors.
My Instagram analytics
- Can I see analytics for my Instagram promoted posts on Iconosquare?
- How can I access analytics for my Tags and Mentions?
- What's included in the Industry Benchmark feature for Instagram?
- How can I create a Custom Dashboard?
- Can I export my Custom Dashboard?
- How can I view or export my most engaging, most liked or most saved media for a specific date range?
Instagram Business Insights
- The Iconosquare Guide to Reach & Impressions
- Do the Top Countries & Top Cities maps include all of my followers?
- Why convert to an Instagram Business Profile?
- How to convert your Instagram account to an Instagram Business Profile
- Instagram Insights for Business - General Information
- Instagram Insights - Alphabetical Glossary
Stories
- Can I see historical data on my Stories?
- How is the Exit Rate of my Stories calculated?
- How often are my Stories Analytics refreshed?
- What does the new Stories section include?
- Why can't I see reposted Stories in my Iconosquare analytics?
- How is the Completion Rate calculated?
Competitors
- Can I see my Competitors' data over a longer period than the last 30 days?
- What's changed in my Competitors section?
- Can I get historical data for my Instagram competitor(s) tracking?
- How many competitors and hashtags can I track?
- Can I access Competitors' Insights data?
- What kind of data can I track in the Competitors section?
Hashtags
- How can I add a hashtag on the Hashtag Tracker?
- What's included in the Hashtag Tracking section?
- Can I track any hashtag I want?
- How many competitors and hashtags can I track?
- Can I replace a competitor or a hashtag by another one?
- How long does it take to calculate the data for my hashtag(s)?
Exports & Reports
- The data in my XLS/CSV export is all jumbled up. How can I get it into separate cells?
- How do I change the email address my reports are delivered to?
- Can I create a report/export for a custom date range?
- How can I schedule XLS/PDF reports?
- Which kind of reports can I schedule?
- What is the export format?