Customer support - FAQ
Instagram Analytics
Discover your analytics, your Instagram Business Insights, and your tracked Hashtags and Competitors.
Instagram Business Insights
- What will happen if I switch my Instagram Business Profile back to a personal account?
- Why convert to an Instagram Business Profile?
- How to verify your Instagram Business Profile on Iconosquare
- Instagram Insights for Business - General Information
- How to convert your Instagram account to an Instagram Business Profile
- Do the Top Countries & Top Cities maps include all of my followers?
My Instagram analytics
- How can I access analytics for my Tags and Mentions?
- Where can I find my most liked, most commented & most engaging media?
- Does Iconosquare support paid post analytics?
- How are daily likes and comments calculated?
- Learn more: Historical and Estimated data
- How can I create a Custom Dashboard?
Hashtags
- How can I add a hashtag on the Hashtag Tracker?
- Can I track any hashtag I want?
- How many competitors and hashtags can I track?
- Can I replace a competitor or a hashtag by another one?
- What's included in the Hashtag Tracking section?
- How long does it take to calculate the data for my hashtag(s)?
Competitors
- How can I add a competitor in the Competitors section?
- Can I see my competitors' data in my scheduled report?
- What kind of data can I track in the Competitors section?
- How many competitors and hashtags can I track?
- What's changed in my Competitors section?
- Can I see my Competitors' data over a longer period than the last 30 days?
Exports & Reports
- What is the export format?
- How can I add my brand's logo to my PDF reports? (AGENCY plans only)
- How can I download a PDF report?
- How do I stop receiving email reports?
- How do I change the email address my reports are delivered to?
- How can I schedule XLS/PDF reports?