Customer support - FAQ
Instagram Analytics
Discover your analytics including reach and engagement data, community data, Stories data and much more!
Custom Dashboard
- How can I create a Custom Dashboard?
- Can I export my Custom Dashboard?
- How can I share my Custom Dashboard with a team member?
- How can I schedule an export for my Custom Dashboard?
- Video - How to Build a Custom Dashboard
- Can I create a dashboard for multiple different social profiles?
My Instagram analytics
- Can I see analytics for my Instagram promoted posts on Iconosquare?
- Why is my video or Story with music not showing up in Iconosquare?
- How often are my analytics refreshed?
- Learn more: Historical and Estimated data
- How are daily likes and comments calculated?
- Why does the number of likes on the Media Viewer sometimes appear in blue?
Instagram Business Insights
- The Iconosquare Guide to Reach & Impressions
- Instagram Insights - Alphabetical Glossary
- Can I get access to my follower demographics?
- How will I know if another Instagram account is a Business Profile?
- Why can I no longer see my boosted likes and comments on Iconosquare?
- How to convert your Instagram account to an Instagram Business Profile
Stories
- How is the Completion Rate calculated?
- What does the Stories section include?
- Why can't I see reposted Stories in my Iconosquare analytics?
- How is the Reach Rate for Stories calculated?
- How is the Exit Rate of my Stories calculated?
- How often are my Stories Analytics refreshed?