Customer support - FAQ
Instagram Analytics
Discover your analytics, your Instagram Business Insights, and your tracked Hashtags and Competitors.
My Instagram analytics
- How is Engagement Rate calculated?
- Can I get historical data for my Instagram analytics?
- Some analytics are still not available, even several hours after my registration. Why?
- The engagement rate is very high for some of my media. Why?
- Can I download post-by-post analytics?
- How can I zoom in on a chart?
Instagram Business Insights
- How are the Top Countries/Top Cities maps calculated?
- Can I get access to my follower demographics?
- Instagram Insights - Alphabetical Glossary
- How is the average impression rate calculated for Stories?
- Instagram Insights for Business - General Information
- How to verify your Instagram Business Profile on Iconosquare
Competitors
- Can I see my competitors' data in my scheduled report?
- Can I replace a competitor or a hashtag by another one?
- Are the competitors notified when tracked in the Competitors section?
- How can I add a competitor in the Competitors section?
- What kind of data can I track in the Competitors section?
- How many competitors and hashtags can I track?
Hashtags
- Why can’t I add the new hashtag I created to my Hashtag Tracker?
- Can I track any hashtag I want?
- How can I add a hashtag on the Hashtag Tracker?
- Can I replace a competitor or a hashtag by another one?
- How long does it take to calculate the data for my hashtag(s)?
- How many competitors and hashtags can I track?
Exports & Reports
- How can I send my reports to several email addresses?
- The data in my XLS/CSV export is all jumbled up. How can I get it into separate cells?
- How to create a monthly hashtag export (right to your inbox!)
- How do I export the data on my tracked hashtags?
- What is the export format?
- Which kind of reports can I schedule?
Stories
- How is the Exit Rate of my Stories calculated?
- How are my Average Impressions for Stories calculated?
- How do I export my Stories analytics?
- Can I access the full list of my Stories?
- Can I see the Best Time To Post for my Stories?
- What does the new Stories section include?