Customer support - FAQ
Iconosquare Account Information
Get started with setting up your account, activating your free trial, and updating your account settings.
Account Management
- I want to add my Instagram business profile to Iconosquare - why am I being asked to log into Facebook?
- How can I add a social profile to my account?
- How can I remove a social profile?
- I've changed the password on my Instagram account, what should I do?
- How can I swap my legacy plan to a different handle, or swap my plan to a different account?
- My Instagram account has been hacked or suspended, what can I do?
Subscription & Plan Information
- What are the differences between the old and new plans?
- How do I purchase additional team members?
- Which plan am I on?
- Where can I find information about my current plan (plan renewal date, expiration and status)?
- How can I upgrade my plan?
- What will happen if I upgrade or downgrade to a different plan?
Trial Information
- Why can't I add my personal Instagram profile to Iconosquare?
- How can I try out the service for free? How long is the free trial?
- How can I create a new account?
- Why can't I start a free trial?
- Am I automatically charged at the end of the free trial?
- Can I add an additional Social Profile under my free ADVANCED trial?