Customer support - FAQ
Iconosquare Account Information
Get started with setting up your account, activating your free trial, and updating your account settings.
Account Management
- How can I remove a social profile?
- I subscribed on the former version of Iconosquare. Will my Instagram data history be available on the new version?
- How can I delete my Iconosquare account?
- My Instagram account has been hacked or suspended, what can I do?
- How can I swap my legacy plan to a different handle, or swap my plan to a different account?
- My Iconosquare account has been logged out from Instagram. What does it mean?
Trial Information
- Why can't I start a free trial?
- Why does Iconosquare ask me to comment on my behalf?
- Am I automatically charged at the end of the free trial?
- How can I create a new account?
- I can't find the feature I'm looking for, what can I do?
- Can I add a Team Member under my free PRO trial?
Login Information
- How can I change my login email?
- Instagram isn't sending me my 2FA code by SMS/email, what can I do?
- I can't log in with my Instagram account like I could on the former version of Iconosquare. Why?
- My Iconosquare account has been logged out from Instagram. What does it mean?
- How can I change my password?
Subscription & Plan Information
- Which plan am I on?
- How can I add more social profiles to my new plan?
- What will happen if I cancel my subscription?
- What will happen if I upgrade or downgrade to a different plan?
- How can I switch my plan from one social profile to the other? (NEW PLANS ONLY)
- Can I stay on my STARTER plan after my social profile reaches the limit of 100k followers?