Customer support - FAQ
Iconosquare Account Information
Get started with setting up your account, activating your free trial, and updating your account settings.
Subscription & Plan Information
- How can I switch my plan from one social profile to the other? (NEW PLANS ONLY)
- What are the differences between STARTER, PRO and ADVANCED?
- Once I subscribe to one of the new plans, how can I add social profiles to this plan?
- Which plan am I on?
- Where can I find information about my current plan (plan renewal date, expiration and status)?
- How do I purchase additional team members?
Trial Information
- Can I add an additional Social Profile under my free ADVANCED trial?
- Why can't I add my personal Instagram profile to Iconosquare?
- How can I try out the service for free? How long is the free trial?
- How can I create a new account?
- Am I automatically charged at the end of the free trial?
- Why can't I start a free trial?
Account Management
- How can I add a social profile to my account?
- I've changed the password on my Instagram account, what should I do?
- How can I cancel my subscription?
- How can I delete my Iconosquare account?
- How can I remove a social profile?
- How to unsubscribe from emails