Customer support - FAQ
Listening
Learn about tracking Mentions, industry benchmarking, monitoring what your competitors are doing, tracking hashtag data plus monitoring what other accounts are posting using custom feeds!
Mentions
- How can I access analytics for my Tags and Mentions?
- How can I reply to an Instagram post in which I've been mentioned?
Industry Benchmark
- What's included in the Industry Benchmark feature for Instagram?
- Video - How to Compare Your Instagram Performance Using Industry Benchmarks
Competitors
- Can I see my Competitors' data over a longer period than the last 30 days?
- Can I get historical data for my Instagram competitor(s) tracking?
- How many competitors and hashtags can I track?
- Can I access Competitors' Insights data?
- What kind of data can I track in the Competitors section?
- How can I add a competitor in the Competitors section?
Hashtags
- What's included in the Hashtag Tracking section?
- How can I add a hashtag on the Hashtag Tracker?
- How many competitors and hashtags can I track?
- Can I track any hashtag I want?
- Can I replace a competitor or a hashtag by another one?
- How long does it take to calculate the data for my hashtag(s)?